Unable to activate software.

Have questions about purchase or activation of NTHUSIM?

Postby mx390250 » Wed Jan 29, 2014 11:25 am

Hello, I purchased the software Jan 21, 2014 after trying the evaluation version. I have tried to permanently activate the software but it continues to show "Unable to activate the software. there were no unused activations on the server." I decided to give it a few days thinking maybe the server was backed up with activations and just tried again and it still it showing the same message. In "My Account" it shows the software as "Available". Is there a step I am missing or is there an error somewhere out there?
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Postby BHawthorne » Wed Jan 29, 2014 5:35 pm

Reviewing the activation logs it looks like you downloaded and attempted to activate Nthusim Standard which is for projectors, but purchased Nthusim HMD for the Rift. On January 21st we sent you a confirmation message that gave details on the Nthusim HMD early access program and where to download the proper installer. Here is a link again to the forum thread with details on Nthusim HMD and the installer links. The installers are in the last post of that thread. That should get you up to speed. I apologize for the confusion,

viewtopic.php?f=4&t=76

-Brad
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Postby mx390250 » Wed Jan 29, 2014 9:31 pm

Thank you for the quick reply. I figured it may have been something I did wrong :)

I used the link and it worked.

Thanks again
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Postby BHawthorne » Wed Jan 29, 2014 9:54 pm

No problem, glad to help. :)

-Brad
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