Login problem

[jberinger]

Hi there
I have an account username jberinge. I tried to log on using the pasword I had and it wouldnt work. I them tried a password reset and it said the combination was incorrect. Any so I created this account to post to you. Could you please reset my account
jberinge
(EDIT: email removed to keep customer information private)

Thanks
Jason

[BHawthorne]

I'll let Alex know you need your account reset. For now I can assign a license to your temporary account.

-Brad

[jberinger]

no rush at all

[BHawthorne]

PM sent. Should be new password in your email.

-Brad

[jberinger]

Thanks for the quick response
Unfortunately the new password (and combinations of) you sent for account jberinge does not work either? Any further ideas?
Thanks
Jason

[BHawthorne]

Try using the password I sent minus the "". Odd that it's not working. Is using the current account ok? I'd added a license to it.

-Brad

[jberinger]

Brad,
Thanks. Still no luck. Could you try your end using 'jberinge' and the password.
I should already have a licence under jberinge account.
Cheers
Jason

[BHawthorne]

Yep, the login worked. I could login to the accounts page. I copied and paste the password right out of the email I sent you into the login page and it worked just fine. You might have to clear your web cache in order for it to log you out of the temporary account and allow you to login to the old one.

[BHawthorne]

Screen cap from the user activity log. Email and UID blurred out. Seemed to work ok for me.

[BHawthorne]

Sent another password.